Skip to main content
user_b5n89z
1st Topic

Visitor

 • 

1 Message

Saturday, July 26th, 2025

Plan Change

Hello,

I have been wanting to change my plan because I am paying way too much and i cant edit my plan through the app. Can someone help me out pleaae ? 

Question

 • 

Updated 

2 days ago

17

3

0

Oldest First
Selected Oldest First
XfinityBenjaminM

Official Employee

 • 

2.4K Messages

2 months ago

 

user_b5n89z Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what offers we have available. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

0

0

user_gowh57

Visitor

 • 

3 Messages

2 days ago

I talked to a lady yesterday,we were working on my plan and got cut off. We were going to add my phone to the plan 

2

0

user_gowh57

Visitor

 • 

3 Messages

Connect me to customer service 

Like

Reply

2 days ago

0

XfinityJanelle

Official Employee

 • 

1.8K Messages

Hey @user_gowh57 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your plan. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_gowh57

Visitor

 • 

3 Messages

2 days ago

Just wanted to complete plan 

0

0

forum icon

New to the Community?

Start Here