Pixelation issues on one tv after getting new modem
My primary cable box has been having issues with the picture pixelating when watching live tv. It started after I upgraded my internet and got a new modem. Xfinity sent me a new modem because the one I had wasn’t fast enough. I don’t think it’s connecting to the new modem because previously when I looked at my connected devices on the app it always showed up as connected but now is shows up on the not connected list and under details it says it’s offline and was last connected on 9/22/23, which is the day that I hooked up the new modem. This is a wired box and there is nothing in device settings to connect it to the intenet. However, I can watch apps such as prime video and Netflix with no pixelation, it’s just live tv channels (all of them).
The box also started having the picture messing up and pixelating after hooking up the new modem. I don’t know if it’s just a coincidence or if it has something to do with the new modem. I have tried everything, I did a system refresh, restarted the box, got a new hdmi cable, got a new splitter and the box does get hot.