1 Message
Pixelation every day and night on Xfinity tv service!!
Pixelation occurs on all channels watched
everyday. Some days worse than others! Checked and tighten all cables! This change to the latest cable box has brought this issue. Was not an issue with previous cable box!
XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @user_959vtr! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can with addressing your service concerns. No worries! You have reached out to the right team to get things squared away for you. Can you tell us if you have more than one TV in your home and if this issue is present on all TVs or just one?
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user_2p867a
Contributor
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17 Messages
10 months ago
We have the same issue with our Vizio Smartcast QLED TV. Technician came out and changed the splitter, installed new cable lines, tested everything but we're still having distortion/tiling/flickering/pixilation/interference issues. He believes we'll need to upgrade to a new DVR box (current version). Awaiting to hear back from Xfinity Support.
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