1 Message
Pixelated tv
We have been experiencing random pixelated tv screen on three different television sets on live or recordings of live shows. We have checked several networks, and all are pixelating—sometimes so much that it can’t be watched. It comes and goes with no apparent reason. I have checked cables and rebooted our Gateway with no improvement. I think something is wrong with the cable coming into our house. My address is [Edited: "Personal Information"]. Telephone: [Edited: "Personal Information"].
Please advise a fix. Thanks, Grace [Edited: "Personal Information"]
XfinityAntoine
Official Employee
•
1.4K Messages
2 years ago
Hey @user_15f115! Thank you so much for reaching out. I'm really sorry you're having issues with pixelation. I'd be more than happy to take a look and find out what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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