Pixelated Picture and internet goes in and out

---

@Dootchie wrote:

Hi, my internet keeps going in and out and my TV is pixelated then loses connect. My neighbor is having the same exact issue. He has called numerous times and they sent a tech to his house and his system was "fine" we need someone to check our lines leading into our houseses or the neighborhood.

 

I've done all the standard Troubleshooting 101:

- Reset Router

- Reset Modem

- Unplugged both for 30 seconds

- Unplugged cable box for 30 seconds

- Ran the online diagnostics through xfinity for both TV and Internet

 

Of course all these came back fine, and fixed nothing.

 

Picture

Image of TV 

---

what you describe is low signal level, high noise level, or both. will need to call Comcast and let a tech check the signals going to your home.