Dootchie's profile

Fri, Dec 4, 2020 8:00 AM

Pixelated Picture and internet goes in and out

Hi, my internet keeps going in and out and my TV is pixelated then loses connect. My neighbor is having the same exact issue. He has called numerous times and they sent a tech to his house and his system was "fine" we need someone to check our lines leading into our houseses or the neighborhood.

 

I've done all the standard Troubleshooting 101:

- Reset Router

- Reset Modem

- Unplugged both for 30 seconds

- Unplugged cable box for 30 seconds

- Ran the online diagnostics through xfinity for both TV and Internet

 

Of course all these came back fine, and fixed nothing.

 

Picture

Image of TV 

Responses

Rustyben

Expert

 • 

24K Messages

6 m ago


@Dootchie wrote:

Hi, my internet keeps going in and out and my TV is pixelated then loses connect. My neighbor is having the same exact issue. He has called numerous times and they sent a tech to his house and his system was "fine" we need someone to check our lines leading into our houseses or the neighborhood.

 

I've done all the standard Troubleshooting 101:

- Reset Router

- Reset Modem

- Unplugged both for 30 seconds

- Unplugged cable box for 30 seconds

- Ran the online diagnostics through xfinity for both TV and Internet

 

Of course all these came back fine, and fixed nothing.

 

Picture

Image of TV 


what you describe is low signal level, high noise level, or both. will need to call Comcast and let a tech check the signals going to your home.

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