10 Messages
Ping Issues on Fortnite
Ping Issues on Fortnite
Hello, while I was playing Fortnite in Creative I realized that I was getting more ping than usual. In creative it shows that I get near 0 ping, but recently around the last 2 weeks, I have been spiking up to 20-50 ping. This may not seem much but the change from my previous ping which was near 0 hinders my performance and makes the game way less enjoyable for me. I have tried everything such as resetting my modem, restarting my computer, etc but still, I haven't been able to get a fix (I use a wired/ethernet connection and even tried WIFI just to test it out). I just want to know why I am getting more ping than usual compared to my previous near 0 ping.
XfinityArmand
Official Employee
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2.3K Messages
1 year ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns @user_9k9vdw. We are so glad to hear from you and happy to help in any way that we can to properly address your concerns. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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112.8K Messages
1 year ago
@user_9k9vdw @XfinityArmand
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_df9bf1
Visitor
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5 Messages
1 year ago
I'm having the same issues. I've contacted epic games and they said it's the internet provider.
"This is almost always due to an issue with your internet service provider's way they are routing to our Fortnite servers. Internet service providers use things called internet exchange points to efficiently carry data from your computer to any destination. These points are along a path where data from your computer is sent to the Fortnite servers and back to your computer. If an internet exchange point is having trouble or goes down, this can impact your ping. While this is understandably frustrating, there isn't anything that we are able to do to fix these issues. The best thing to do is to reach out to your internet service provider so they can provide you with more information about what could be causing the increase in your latency or ping."
So xfinity will you look into this please?
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