user_jra4x6, Thanks for reaching out to Xfinity Support. Have you run through any troubleshooting steps using the Xfinity app? You can also click on the "A" button on your remote to do a system refresh. In most cases that will fix the issue. If it doesn't, let us know and we can check your account and see what is going on.
I have the same problem since I purchased this condo in FL. I have replaced my main cable box, had a tech come out and check the wires. and we just arrived here for the season and pixel pictures are bad. Please tell me how to fix this.
user_d596x1Thank you for letting us know you are still running into the pixelation issue. Even with a replacement and a tech in the past if you have tried the troubleshooting available in the Xfinity app and it was not able to resolve the issue a new tech may be needed. The Xfinity app is great and will provide an option for most issues to set up an appointment if not able to resolve the issue with you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We are having terrible pixelated picture and sound goes in and out. Been terrible for a week or so. Is there a connection at [EDITED: Removed personal information]
I am just so tired of this pixelation here in FL. I have Xfinity in MA living in a condo with a dvr box plus wireless box in our bedroom no problem there.
Hey @user_d596x1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the pixelation on your tv's. I would be more than happy to offer my assistance looking into this further for you. I understand you have gone through the troubleshooting on the boxes. We will be happy to look into this further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_p2p6ge what troubleshooting steps have you tried so far to resolve this issue. For example have you used the Xfinity App to reboot your device or physically checked the connections to your equipment for loose fittings or damage?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am in Sarasota FL living in a condo. yes I have done all the troubleshooting. Rebooted, had a tech come over last spring for the same problem. My wireless box does not pixelate that is how I know it is in the cable line.
Intermittent pixilation, sound goes out (usually at the end of an important sentence) for a couple of seconds, screen goes black for a couple of seconds. This happens on numerous channels, and on two tvs. I have unplugged and replugged all cords. I have refresh d and rebooted several times. Xfinity assistant is no help.
user_99075e Are you getting any error codes, or messages after the screen goes black?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
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1.9K Messages
7 months ago
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user_p2p6ge
7 Messages
7 months ago
Having a terrible time with pixelation and pixelating sound for the last several weeks
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user_p2p6ge
7 Messages
7 months ago
I can be contacted at [Edited: "Personal Information"] cell number
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user_p2p6ge
7 Messages
7 months ago
Right now we are TRYING to watch Hallmark But the picture just comes and goes at will
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user_p2p6ge
7 Messages
7 months ago
May have to look at Lumos for fiber instead of XFinity
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user_99075e
Visitor
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1 Message
7 months ago
Intermittent pixilation, sound goes out (usually at the end of an important sentence) for a couple of seconds, screen goes black for a couple of seconds. This happens on numerous channels, and on two tvs. I have unplugged and replugged all cords. I have refresh d and rebooted several times. Xfinity assistant is no help.
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