3 Messages
Phone support
I would like to call about a billing question but there is an outage and I can’t get through to you and the call hangs up. Is there any alternate phone number for Xfiniti? Thanks
3 Messages
I would like to call about a billing question but there is an outage and I can’t get through to you and the call hangs up. Is there any alternate phone number for Xfiniti? Thanks
XfinityArmand
Official Employee
•
2.1K Messages
5 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_4z5b0y. We are so glad to hear from you and want to help in any way that we can to ensure your billing & service concerns are addressed. No worries! You have reached out to the right team to take a look at things. Please feel free to shoot us a private message so that we can take a look at what is going on for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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