Visitor
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3 Messages
Phone scam
I received a call and voice message from [Edited: "Personal Information"] to call [Edited: "Personal Information"]. They said I can get a 50% discount on my monthly service bill. I called the number and it seems like a legitimate Xfinity number. I wait a long time and a person answered. He said Target is sponsoring this discount and asked me to sign a three year contract at $15/month but I need to prepaid two years in advance which comes to $300. They asked me to go purchase a Target gift card with $360 loaded into the card and call them back on [Edited: "Personal Information"] before 10pm tomorrow! When I call this number, I am to give them the authorization code “XFI618”. They also asked me to sign into my Xfinity app and check that they gave me a $35 credit already. I checked and indeed there is a $35 credit in my account! They also pressured me to take care of this within 100 minutes and I will get another $100 Visa gift card! This prompt me to be suspicious of this call! I would like to know how they can get hold of my Xfinity account and triggered a $35 payment! Can you explain to me what is going on and confirm this is indeed a scam!
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
We are glad to assist in getting this escalated for you @cyrano8rc! This definitely sounds like it could be some sort of phishing attempt to obtain your informaiton. You should definitely reach out to our Customer Security Assurance Team. Our CSA team makes sure you have a safe online experience. These security professionals handle issues just like yours. You can reach out to them here at internetsecurity.xfinity.com/help/report-abuse to submit a report and open ticket.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
It's a well known scam. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RELEVANCE&q=%22scam%20call%22&sortOrder=DESC. Customers have lost a lot of money.
A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.
@XfinityArmand: Although not visible, the link you posted has a final "/" at the end of the link. For reasons I do not understand that causes it to redirect to "internet-security-site-web.wc-g2.cf.comcast.net", which operates on a private IP like 172.24.81.* and is therefore not accessible to customers. Attempting to follow it results in a "The connection has timed out" failure. OTOH https://internetsecurity.xfinity.com/help/report-abuse (no final "/") is accessible. Plain old https://internetsecurity.xfinity.com/ works too and leads to the same destination.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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