Phone return [Edited]

If the device was received on 10/2, the 15-business-day processing window would run through 10/23/26. Since we're still within that normal timeframe, we'd recommend allowing the remaining processing time for the account to be updated.

We'll be glad to follow up with you here on Friday, October 23rd. If you see the update before then, feel free to let us know. Otherwise, we'll reconnect here to see where things stand and determine the next steps if the account still hasn't been updated.

Hello @user_1l14um. Thank you for confirming that you're still not seeing an update and for the screenshot you provided. Since the normal processing timeframe has now passed, we'd like to take a closer look at the trade-in and your account to determine what's happening and what next steps may be needed.

Please send us a Direct Message with your full name and complete service address so we can locate and securely review the account with you.

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(*Note: Never send a direct message to us unless requested by us.)

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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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