Phone plan

I started a chat about a $5 discount I was told about. Ended up with a offer I couldn't refuse. 5lines for $10 a month for 10 months.  $120 after that. 2 out of my 5 lines were not compatible Akash had told me. I had to disconnect since I had to take my daughter to guitar lessons. Not even 5 minutes went by and I connected through my mobile phone. I was connected with someone else (I asked for Akash wasn't able to get her anymore apparently) this new person tell me none of the phone works. Give me a solution so buy some Motorola phone for 22 and some change a month? Why would I want to do that when the other phones are pretty much new. Just kept saying sorry sorry. Gives me no other solution.  I told him I was told one thing not even 10 minutes ago and all of a sudden everything had changed. I asked for a supervisor name and number, got transferred to billing instead. Canceled everything,  now let's see of I actually get my $42 I had paid for a phone I wasn't planing on purchasing in the first place. Sorry but all of this just sounds like a total SCAM. VERY dissatisfied xfinity was my favorite company but today was just a complete dissapoint . Please make sure all of your agents are in the same page and are transparent with your customers.  Your services aren't cheap and that is the least we deserve.