Phone number removed

Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes

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XfinityFrank

Official Employee

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2.4K Messages

4 hours ago

Hi there, @user_yjxg0n. Thanks for reaching out to us here on the Community Forum. That is odd. Was the email referring to a landline or cell number you subscribe to, or the contact number on your account?

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user_yjxg0n

Visitor

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3 Messages

it was referring to my mobile phone number that is connected to my account

(edited)

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4 hours ago

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XfinityFrank

Official Employee

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2.4K Messages

Thanks for confirming, @user_yjxg0n. We can check it out for you.

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

XfinityAbel

Official Employee

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334 Messages

2 hours ago

@user_yjxg0n glad we were able to address your concerns through direct message. If anything else comes up do not hesitate to reach out by creating a new post on our Xfinity Community Forums page!

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user_yjxg0n

Phone number removed

XfinityFrank

user_yjxg0n

XfinityFrank

XfinityAbel

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