Visitor
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1 Message
Phone not working after modem upgrade.
My phone line is not working after a modem upgrade from xfinity. Internet and cable are w9orking fine. How do I fix this? Tried all the troubleshooting.
Visitor
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1 Message
My phone line is not working after a modem upgrade from xfinity. Internet and cable are w9orking fine. How do I fix this? Tried all the troubleshooting.
XfinityRaf
Official Employee
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1.2K Messages
3 months ago
Good evening @user_ng9klr. We can assist with getting your home phone service working again. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_8bckaj
Visitor
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1 Message
21 days ago
Our phones are not working with our new modem how do I fix this
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