Regular Visitor
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3 Messages
Phone call left me sad
I'm a 20 year customer looking to save money. I called a couple of days ago to drop my bundle and only pay for internet and was shocked (even willing to drop the data speed) at what was offered compared to my current bill and ended the conversation sad with no changes. My family dynamic has changed drastically over the last year with only 1 data hungry child left in the house. I don't need TV or home phone anymore, just the internet.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there @mojorisen! Thank you so much for taking the time to reach out to Xfintiy Support here on our Community Forum to voice your billing concerns. We are so glad to hear from you and want to help in any that we can. No worries! You have reached out to the right team and we want to ensure that you have the best service while maintaining your household budget. Please feel free to shoot us a private message with your full name and service address. That way we can access your account and get to work on this for you right away.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityEsteban
Official Employee
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137 Messages
2 years ago
Thank you for giving us the opportunity to make sure you were getting the most value out of your services. I'm happy that we could find the right plan for you and your family.
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