Visitor
•
2 Messages
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number:
Example one - Your Xfinity account has a past due balance. Please pay your balance now to avoid your account being placed with a collection agency. Make a payment at https://payments.xfinity.com/new
Example two - Hi, Xfinity here. Return disconnected equipment today to reduce your monthly bill & protect the environment. https://xfinity.com/returns Txt help or stop
Msg&DataRatesMayApply
I have checked my account multiple times and I do not have a past due balance nor do I have any equipment to return (I have one piece of equipment that I currently use). I can't just block these numbers because they appear to be legitimate. Is there anything I can do to stop this nuisance? Thank you for your help.
XfinityLinda
Official Employee
•
2.3K Messages
4 months ago
We appreciate you meeting us here in our community about the calls and texts, @user_bhqeqk. The number is correct, so please don't block us. Did you recently move or activate a new account? You're welcome to see what accounts are associated with your Xfinity ID, and unlink any unwanted accounts here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. Let us know what you find after.
(edited)
4
0
kentm121
Visitor
•
5 Messages
20 days ago
I have received this call from the same number, as well. We have proof that we're paid up with no overdue payments. The gal who called gave the name Tanisha. She was able to provide the last four digits of the account number, which is concerning.
3
0
user_2lgwrz
Visitor
•
1 Message
10 days ago
I have now received 8 calls from [Edited: "Possible malicious number"] today. 6 of the times this number called me they didn't say anything when I answered, and hung up after about 5 seconds.
One time when they called me a lady spoke in Spanish for about 10 seconds and then hung up. I don't speak Spanish!
The last time they called me a man who sounded Indian was trying to press me into paying him money so I could (in his words) avoid a 5 dollar fee for making my payment on the Xfinity app. My bill is already paid but he wouldn't take no for an answer, so I hung up.
I've been a Comcast/Xfinity customer for 20 years. Is this the way loyal customers are allowed to be treated by Xfinity?
Xfinity allows their customers to be harassed by foreign call centers?
It's hard for me to view this as anything other than a scam, even though I see an Xfinity representative commenting on this link, telling customers not to block this number that is harassing people.
I'm already half turned off by Xfinity and the outrageously high bill that I pay each month, and will be looking into Starlink. I barely use my phone, haven't watched the cable TV that I pay for in 2 years, so internet service is all I really need.
(edited)
1
0