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Thursday, August 15th, 2024 9:42 PM

Closed

Phishing Email

I keep getting this email stating my account is temporarily suspended. I actually pay my bill in advance each month. Here’s the email:

To: online.communicatio...yconnect.comcastapp.net v

xfinity

My account

Please update your bill to keep your services

We regret to inform you that your account has been temporarily suspended due to billing issues. After reviewing our records, we identified several errors in the charges on your bill.

We understand that billing issues can sometimes arise unintentionally, and we are here to assist you in resolving them promptly.

Please update your payment Information: Ensure that the payment information associated with your account is up to date, including valid credit card details or alternative payment methods.

Update payment

We apologize for any inconvenience this may cause you.

Our goal is to resolve this matter swiftly and restore your Xfinity service to full functionality. Thank you for your understanding and cooperation.

Official Employee

 • 

2.1K Messages

9 months ago

 

user_uwui8u Thank you so much for using our Forums to contact our team and we are happy to work with you to verify the email you got. Please send us a DM with your full name and address to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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