Visitor

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3 Messages

Thursday, May 14th, 2026 7:07 PM

Phishing attempts allowed by Xfinity

I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. 

The phishing attempt uses 1-877-392-1494 as their callback number. 

Please do better by your customers. This is unacceptable.

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Official Employee

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216 Messages

9 hours ago

Hello @user_vfne8t and thank you for posting your concern on our Xfinity Community forums.  

877-392-1494 is actually a valid Xfinity toll-free number used to reach our team that handles issues with orders for Xfinity Wi-Fi Extenders referred to as our 'SOFT' team.

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