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user_vfne8t
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3 Messages

Thursday, May 14th, 2026 7:07 PM

Phishing attempts allowed by Xfinity

I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. 

The phishing attempt uses 1-877-392-1494 as their callback number. 

Please do better by your customers. This is unacceptable.

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1 month ago

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XfinityCliff

Official Employee

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358 Messages

1 month ago

Hello @user_vfne8t and thank you for posting your concern on our Xfinity Community forums.  

877-392-1494 is actually a valid Xfinity toll-free number used to reach our team that handles issues with orders for Xfinity Wi-Fi Extenders referred to as our 'SOFT' team.

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user_vfne8t

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3 Messages

There's conflicting responses on this, it seems. 

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1 month ago

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user_vfne8t

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3 Messages

1 month ago

This seems to be about the same topic but provides a different response. 

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XfinityRaf

Official Employee

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1.4K Messages

I checked the recent alerts, and I'm not seeing that number listed in anything recent. I can check to see if a call was placed to you from one of our teams. If you could send our team a direct message with your full name and full address, we can get started. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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