1 Message
PG&E cut internet line!
My neighbor that I share a wall with and I are experiencing a disruption in internet connection after PG&E performed maintenance on a nearby gas line. As remote workers, we’ve lost out on an entire workday after thinking this would be a routine check.
EG
Expert
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110.4K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.5K Messages
11 months ago
Hi @user_0wybb4 Thank you for reaching out on the Xfinity Community Forums. We will be happy to help get a trouble call setup for you in regards to the line being cut.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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