Perks for Platinum Customers

@XfinityJeniece​ Thanks for getting back to me.  Super excited to have reached the Platinum tier this week!  So no, I am not seeing that offer available in the Rewards area.  Nothing seems to have changed except the icon telling me my level has moved up to a new level.  Is there a way I can access this benefit?  Thanks ever so much.

Hello @user_3acfdp, You would need to go in to the rewards' section to redeem the reward. You can try to see if it allows you to activate at this link Activate Peacock. If it does not go ahead and send us a direct message.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Hello @XfinityAbby​ There is nothing in the reward section!  I headed there as soon as my Rewards Tier was updated, but there is nothing to redeem.  I will be sure to send you a direct message.

Hello @notgoodatusernames​ - is there anything else I need to do?  I did log a Direct Message query, per Abby's feedback above.  Thanks!

@user_3acfdp​ Please wait for a response from the Digital Care Team in your Direct Message