Skip to main content

    Support

    Offers

U
user_5w9qwz
1st Topic

1 Message

Wednesday, September 4th, 2024 2:03 AM

Closed

Pending order

I've recently just joined Xfinity and ordered my Internet service. But now it's telling me that there is a pending order on my account. Is there something I have to do for it to go through or is there something wrong with the system?

Question

 • 

Updated 

6 months ago

143

1

0

XfinityJeniece

Official Employee

 • 

3.3K Messages

11 months ago

Hey there, user_5w9qwz, thanks for reaching out through Xfinity Forums regarding your pending order. We are so excited to have you joining Xfinity and want to get your services up and running as soon as possible. I would be happy to take a look at your order to get it completed for you. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

 

67ccacct, Thank you for reaching out to Xfinity Support. We would be happy to take a look and see why your order is still pending. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

forum icon

New to the Community?

Start Here