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user_ts4p54
1st Topic

Visitor

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1 Message

Wednesday, May 21st, 2025 10:50 PM

Pending Order Status

I ordered an Internet plan for my house and all it shows on the account is pending.. Can I just go to an specific Store to pickup the Modem or do I have to wait for it to come on the mail..

 And how long does it take to complete an order?

Question

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Updated 

1 day ago

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EG

Expert

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110.5K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.6K Messages

1 day ago

 

user_ts4p54  Hi there! We would like to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

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