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jonestown
1st Topic

Visitor

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1 Message

Thursday, December 9th, 2021 8:00 PM

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Pending Internet Activation

Hello. When viewing my account online, the webpage says that my internet is pending activation. Fortunately, my service has been working wonderfully since last Friday. Is there anyway that my account page can be updated to show it is in fact activated or am I missing something?

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Updated 

3 years ago

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XfinityAirelle

Official Employee

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2.2K Messages

3 years ago

Hi there! Thanks for taking the time to reach out. Have you tried signing in and out again?

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user_190f47

Visitor

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1 Message

3 years ago

I'm having this issue, and Comcast is not being helpful. They want me to use the Xfinity app to activate the modem. The problem with that is it requires me to assign a new SSID and passwords and that's a lot of reconfiguring devices I'd rather not do since it's not necessary. Didn't have to do that during last move. It seems the real solution would be for a Comcast agent to resolve their records for my account since I can't really do anything from my end.

To complicate things, I am hesitant to reach out for additional help because Comcast has an awful practice of automatically rebooting my modem whenever I press device support - this kicks me off the call/chat!

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to our Xfinity Forums. I understand you are having internet and modem issues. We would love to look into your concern.

To send a Private Message, please click on the link  https://comca.st/3KBQezB to initiate a live chat.

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d39773

Visitor

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1 Message

3 years ago

I just moved and I need an actual person to call and help me set up my Wi-Fi again

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XfinityAmandaB

Official Employee

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1.7K Messages

Hello there @user_d39772 we have more than a few great pages that will help you set up your new Wi-Fi connection! This page shows you how to use our awesome Xfinity app to set up and activate your new modem and services. If you do not have access to the app no worries it will also have step-by-step instructions to walk you through getting connected without it!

https://comca.st/3NRMKd8

If you need more help please create a new post and provide as many details about your experience, questions, or concerns as possible! Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received!



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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