1 Message
Pedestal Replacement (12/6/24)
Hello!
My pedestal caught fire two weeks ago due to the impact from a tree limb falling on the power line going to my service mast on November 20. I called Xfinity to submit a damage complaint the following day, I was later told a week later that the ticket could not be approved only for my nearest Xfinity store to tell me that a new one had been created without notifying me.
I have called Xfinity daily about when a technician/crew is supposed to come out and no one has yet to show, pushing my ticket to the next day. I was finally waitlisted for an appointment yesterday, the 5th, but no technician/crew ever came out. I'm now being told that my Sunday appointment will likely be rescheduled due to said tech/crew not coming out.
Can I inquire about how long it usually takes for a technician/crew to come out and replace a pedestal? I'm going on two weeks without access to my internet because of my pedestal blowing a fuse, which my router still works perfectly, but I can't use it.
Thank you,
<EDIT: Removed Personal Information>
XfinityJeniece
Official Employee
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2.6K Messages
20 days ago
Hey there, BigHugeman, thanks for reaching out through Xfinity Forums regarding your pedestal issue. We want to get to the bottom of this for you. I know how important it is to have internet especially since I use mine for work and my household does online schooling! We want to get you back up and running as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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107.6K Messages
19 days ago
The concern is not "accessibility / disability" help related............................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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