Pedestal repair

user_305oiu Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you are reaching out to report some equipment that needs some attention. Our team is here and happy to work with you to help. To get started please send us a DM with your full name and complete service address?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it