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user_qza33y
1st Topic

Visitor

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2 Messages

Thursday, July 30th, 2026 12:44 PM

Pedestal cover wrong size

Pedestal cover too small. Needs larger cover.

Wrong cover installed years ago. Cable are exposed.

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Updated 

18 hours ago

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XfinityRoberto

Official Employee

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2.4K Messages

1 day ago

Hello and welcome to Comcast @user_qza33y. Thank yous o much for reaching out to us regarding the exposed cables on the pedestal box. You are in the right place and we are happy to assist you. 

 

We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

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user_qza33y

Visitor

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2 Messages

Ok Thank-you.  How will this matter be resolved? Is there a work order or ticket#  sent to notify me that the issue is being taken care of? 

Thanks again

David

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18 hours ago

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XfinityJeniece

Official Employee

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4.2K Messages

We would need to have you reach out through Direct Message in order to get the ticket submitted for you, @user_qza33y. Please reach out and provide your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 hours ago

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