Peacocks premium reward redemption

Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current TV & Streaming plan to see available offers, or visit Help and Support for more details." How I do I redeem this reward?