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user_t6znd6
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Sunday, February 15th, 2026 11:21 PM

Peacock

I’m a platinum member but there isn’t an option to activate my peacock subscription that I am supposed to get. 

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6 hours ago

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XfinityDemitrius

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2.4K Messages

6 hours ago

Hey @user_t6znd6, Thank you for visiting our official Xfinity Forums Community support page. To be eligible for the Xfinity Membership benefit for the Peacock Premium streaming subscription, you would need to be a Platinum/Diamond member along with having an active Xfinity Internet subscription. Do you currently meet both of those qualifications? If you have already redeemed the benefit, it may be located in your redeemed section. 

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user_t6znd6

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2 Messages

Yes I am a platinum member with an internet subscription but it’s not showing up not even in redeemed 

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6 hours ago

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XfinityDemitrius

Official Employee

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2.4K Messages

We appreciate you checking @user_t6znd6. We would be more than happy to confirm your membership status and benefits. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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6 hours ago

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