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user_qakpg1
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Friday, July 25th, 2025

Peacock

My Xfinity plan allows for a free peacock premium subscription. I had one at my old house but when I moved, I became no longer eligible. However, I am now eligible but, when I go to link my Xfinity account to my peacock account, it says that my Xfinity account is already associated with a peacock account, even though it isn’t 

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1 month ago

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XfinityJanelle

Official Employee

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1.8K Messages

1 month ago

Hey @user_qakpg1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Peacock. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to activate the reward through https://customer.xfinity.com/activate-peacock? You will need to use the email address that you had associated it with Peacock. 

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user_qakpg1

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Yes, I used this link and I used that email too. It still didn’t work.

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1 month ago

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XfinityJanelle

Official Employee

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1.8K Messages

I will be happy to dig into this deeper for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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