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user_jjpavv
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Sunday, October 27th, 2024 2:10 PM

Peacock

I've been unsuccessfully been able to active Peacock through xfinity rewards for the past 18 months.  I never got an offer from xfinity rewards. 

One agent suggested that I pay for the first month with my credit card and then they would reimburse me for that month.

Now I've since cancelled the auto-renew through Peacock and when I log on it prompts me to select a paid plan.

According to xfinity my Peacock account is activated.  According to Peacock, it is not.

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Updated 

19 days ago

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XfinityJanelle

Official Employee

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1.2K Messages

19 days ago

Good Morning @user_jjpavv I am happy to assist you with your Peacock subscription today. Have you had a chance to visit Activate Peacock? If you have visited this website, what error are you seeing? We look forward to assisting you today. 

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user_jjpavv

5 Messages

It doesn't work.  It says my account is already activated but when I go to Peacock I don't have a subscription.  It prompts me to select a paid plan.

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19 days ago

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XfinityJanelle

Official Employee

 • 

1.2K Messages

Thank you for letting us know this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_jjpavv

5 Messages

@XfinityJanelle​ I just tried creating a direct message but I'm not sure if it worked.  No one has been able to help me fix this and I've been working on it for almost two years.

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19 days ago

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