peacock

Hi there @user_90822b ! Thanks for reaching out about this problem, we would be happy to assist! If you go to https://www.xfinity.com/xfinityassistant/ are you seeing the banner about Peacock Premium at this time?

I'm having major problems with trying to activate my free Peacock Premiun Plus subscription also. I have tried several times to get it, but the only thing I get is more pissed off that no one can figure it out. I was passed around to NO less than 15 different agents while on the useless Xfinity Chat platform to get nowhere. They always say "rest assured, you have gotten to the right person now", only to be passed on again and again and again. Calling Xfinity support on the phone is also a joke! The first time I got through I was told that I'd get a text message within 24 to 48 hours with a code to activate Peacock manually. Needless to say, that never happened. So, I try the whole process again. Still nothing. The last phone conversation they tell me that my ticket was escalated and that they are having problems getting people hooked up with Peacock. They tell me they can't do anything until Peacock gets back to them once they escalate the issue. Today, I missed a call from Xfinity that wanted me to press 1 if my ticket was resolved, and 2 if it was not. Well, since I missed the call, and my voicemail message couldn't press 1 or 2 for me, I'm still in this same nightmare. I just checked to see if I could watch a program on Peacock, but of course I still don't have it. It does the same thing telling me that I need to subscribe. I'm so tired of the run around and am about to drop Xfinuty and save myself the $300 a month i pay this worthless company! Oh, and when you ask for compensation for your time and for missing out on the services you're paying for, don't be surprised if you only get about an $8.00 credit on your account. Basically, they value your time around $.00001 per minute!