1 Message
Peacock Won't Recognize My Subscription
Hi!
Welp, I'm having a [Edited: Language] of a time trying to access Peacock: Xfinity insists that I have it as part of my subscription package, but Peacocktv replies that this is wrong and that I need to subscribe. I spoke with an actual human being at Xfinity who said that, yes, I have a valid subscription BUT that I can't access it until I have at least 100 (or perhaps it was 1000?) mbps internet speed, which...what now? I just ran a test through Comcast, and it claimed my system clocked in at 488 mbps, which has had no problems running PC and PS5 games at the same time, so I don't see why Peacock would have a problem if World of Warcraft doesn't.
So, that doesn't really make a lot of sense for me--plus, it doesn't explain why Peacock won't recognize my subscription. I've gotten so desperate to watch Paris-Nice that I actually tried to just pay for a subscription, but the site then tells me that it can't complete the action, which, again...what now?
And before anyone brings it up, no, there is no apparent issue with activation: Xfinity marks the Peacock app with a nice check-mark and doesn't give me an option to do anything other than possibly upgrade to Ultra Special Peacock Plus.
What's the disconnect? How do I make the parts connect? Watching cycling last year on Peacock wasn't so [Edited: Language] hard: what's going on???
XfinitySara
Official Employee
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1.6K Messages
1 year ago
Hello, @user_58jj5v! Thank you for creating a new post regarding your Peacock questions and concerns. I'm sorry to hear about any confusion that's been caused, and I'd love to help however I can! It sounds like you spoke with someone who referred to the promotional offer applying to customers with Gigabit speeds and higher. Please thoroughly review this Peacock Premium Promotional Offers Overview, and let me know what questions you still have. That link is very helpful because it outlines our current offers for Peacock, several notes and disclaimers, as well as instructions for activating/redeeming eligible offers. It should be just what you need! Our Digital Care Team remains here to help, though :)
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user_f61c4e
Visitor
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1 Message
1 year ago
Hi,
I'm a diamond member and yesterday I had no trouble accessing peacock, today it won't recognize my account, I logged in and still nothing. What do I do?
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