Visitor
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3 Messages
Peacock sub
I have been for days trying to manage/view my Peacock sub i got via Xfinifty to see if i desire to keep it or cancel it however i am unable to do so. I do not have any xfinifty devices a side from the internet box and i have not seen a single shred of information to let me manage the sub via the normal internet ways. I go to peacock and it directs me to Xfinifty to manage the account/sub. I have been trying o contact a live person but the assistant /refuses/ to connect me to someone and it is absolutely unhelpful to my endeavor. If i get unwillingly charged for this sub that i am /unable/ to manage via normal means i am going to be livid.
This is also a major complaint vs the xfinifty assistant for not connecting me to an agent when i continue to request one as nothing it gives me can help me. that is highly poor customer service and very frustrating.
XfinityFrank
Official Employee
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1.8K Messages
2 hours ago
Hi there, @user_3j2ua7! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble managing the Peacock subscription. If it was via one of the free Peacock offers such as being bundled with Gigabit Internet or higher, the subscription and access would end on the specified date, and you would not be charged, and have the option to pay going forward if you choose. Is that the case or was it an add-on service you're currently paying for?
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