Visitor

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6 Messages

Monday, March 30th, 2026 11:01 AM

PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago.  Three days ago I  "upgraded" by xfinity internet service to gig+, which included 3 years of peacock.  When that upgrade took effect, my subscription to peacock dropped off (I was in the middle of watching peacock when it happened) and now I cannot get the access back. I have tried troubleshooting for hours with three xfinity agents, reddit agents, peacock agents and on my own. I have tried 4 different devices (iphone, ipad, and two different laptops), 5 web browsers (chrome, safari, edge, duck duck go and incognito). Peacock shows no active subscriptions.  Xfinity shows I am eligible for peacock but there is no "activation" button. When xfinity sends me a link to "activate" I get the following error.  When I go to manage my subscriptions it lists peacock "included" but nothing in the "status" section (as in, no activate button AND NO ACTIVE STATUS showing). This is beyond frustrating. Why can't anyone resolve this issue?  I should have free peacock through gig+ and diamond membership, but neither is working.   This loop is endless and just want peacock to work again like it did three days before I "upgraded" my service.  Please help.  Of course, the "refresh" button does nothing and it's been three days like this.

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Official Employee

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1.6K Messages

6 hours ago

@user_64fi0m Appreciate you trying again and providing the screenshot of the error. This is something we will have to escalate to our advanced support team. Please send us a direct message with your full name and service address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Visitor

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6 Messages

ok I just sent a dm using the instruction above.

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