Visitor
•
4 Messages
peacock sign in
I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.
XfinityJeff
Official Employee
•
896 Messages
7 hours ago
Good morning @user_lhsruz, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock offer, but you have come to the right place for assistance with this issue. When you go to this website, does it show Peacock under the subscriptions page, and if so does it say that it requires activation?
4
0
user_lhsruz
Visitor
•
4 Messages
5 hours ago
got my issue fixed with Peacock's Customer service. They reset my account on their end. I then went to my account on xfinity and went through the steps to activate my peacock subscription again and it worked.
0
0
XfinityAngie
Official Employee
•
2.6K Messages
5 hours ago
@user_lhsruz, thanks so much for your time and for working with us to get this issue with Peacock fixed. Have a wonderful day!
0
0