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I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

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XfinityJeff

Official Employee

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895 Messages

2 hours ago

Good morning @user_lhsruz, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock offer, but you have come to the right place for assistance with this issue. When you go to this website, does it show Peacock under the subscriptions page, and if so does it say that it requires activation?

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user_lhsruz

Visitor

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4 Messages

@XfinityJeff

When i go to the page, the status shows as "Requires Activation". When I click the "Activate" link and then the "Activate Peacock Premium" button that appears, it sends me to peacock page where it is asking for the email for the account to activate the subscription for. When I put my email, I get the error mentioned in initial post: "

Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

PPG_0017_fd77781"

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2 hours ago

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XfinityJeff

Official Employee

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895 Messages

Thank you for the information @user_lhsruz. Usually when you get that error it is because there was a previous email used for Peacock and that is linked to your account. Are there any other email addresses you may have used in the past you can try?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_lhsruz

Visitor

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4 Messages

When I initially redeemed and activated this benefit, I do so with this same account and it was working for some time. But Peacock suddenly started informing me that my account has no subscription anymore, so I've going through the steps of activating it again and it is bringing up this error. The previous time and this time have both been for the same account.

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1 hour ago

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XfinityAngie

Official Employee

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2.6K Messages

user_lhsruz, let's take a closer look at your account and see what's going on.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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user_lhsruz

Visitor

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4 Messages

12 minutes ago

got my issue fixed with Peacock's Customer service. They reset my account on their end. I then went to my account on xfinity and went through the steps to activate my peacock subscription again and it worked.

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XfinityAngie

Official Employee

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2.6K Messages

11 minutes ago

@user_lhsruz, thanks so much for your time and for working with us to get this issue with Peacock fixed. Have a wonderful day!

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user_lhsruz

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XfinityJeff

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