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MasterLi1
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Friday, December 20th, 2024 3:08 PM

peacock roku

I have an xfinity internet service only account.  They gave me free peacock and I have activated the offer.  I already had a peacock account for free stuff. 

I stream peacock through my Roku.  How do I access the premium free peacock via my roku account.  My basic email address is tied to my free account and this is what peacock recognizes.  I can't find any link on peacock to activate my free service?

Thanks for nay help.

Brian

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4 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

4 months ago

@MasterLi1

 

Thanks for reaching out to us. This link https://www.xfinity.com/support/articles/peacock-premium-offers has great information about the Peacock offers and how you can activate your free premium Peacock subscription.   

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MasterLi1

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This does not answer my question.    I have already activated the account.  I may have activated it incorrectly?  How do I use it streaming peakcock through roku?

(edited)

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4 months ago

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XfinityOrlandoM

Official Employee

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2K Messages

@MasterLi1

 

If you've already activated your free Peacock premium subscription you would sign into the Peacock account with the Xfinity ID that you used to create the Peacock subscription

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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MasterLi1

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So my xfinity ID and my xfinity password?  thanks brian

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4 months ago

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XfinityRoberto

Official Employee

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1.7K Messages

Correct, just the same Xfinity ID and Xfinity password. Please let us know if you have any troubles with it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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MasterLi1

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@XfinityOrlandoM​ 

I tried to sign in to peacock with my xfinity e-mail address and x-finity password and it did not like it.  thanks brian

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4 months ago

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EG

Expert

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110K Messages

4 months ago

The concern is not "accessibility / disability" help related........................... Topic moved here to the proper help section. 

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MasterLi1

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thanks.  appreciate it.

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4 months ago

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MasterLi1

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4 months ago

My free premium peacock is activated, but it does not give me access to premium programming.  Tried peacock, no help.  I called (800) 934-6489 friday morning.  Put me into the texting option.  I did this, 20 minutes.  Person said someone from xfinity would call me in 3 hrs.  This was around noon EST.  No call.

I have a problem that I need to speak to a human about, but can't get through to anyone. 

Anyone know how I can reach a person to speak with?  Thanks.  Brian

Note: This comment was created from a merged conversation originally titled Peacock is activated, but not allowing access for premium programming

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CC_Tony

Retired Employee

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1.4K Messages

@MasterLi1 We can help you over DM, as mentioned above. Otherwise, you can call our main support line, which you have listed, or you can chat with our assistant at Xfinity.com/chat. Please, let us know if you have any other questions.

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4 months ago

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