Peacock reward not able to activate

I tried to sign in to peacock and it tells me I need to sign up for a subscription. The email address and password are the same for both my xfinity and peacock accounts 

Please send a direct message, we will be happy to take a look into this. Thanks! 

Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

Hello @xhalex, thank you for taking the time to reach out on social media. 

 Thanks for reaching out to us here in the community about your Peacock service! It's one of my favorite things to watch! The activation depends on how you are receiving it. With Gigabit/Gigabit+, as a Diamond/Platinum reward or with NOWTV. You can find directions for all instances here : https://www.xfinity.com/support/articles/peacock-subscription-faqs Let me know if you are able to activate after reviewing the information!

I'm going by that I am a Diamond rewards member, so was wondering is there a whole separate page for the activation? According to that Peacock faq page I should be eligible for Premium.

All you would need to do is redeem it through the rewards' section of your account, and then once you redeem it you can activate it through the Xfinity app. 

So if I use my TV going through the X1 box then using the Peacock app, it then shows I have Premium. But if I go on my computer browser and go to peacocktv.com it shows I'm not subscribed. I should be there, no? Just wondering if I'm missing something.

To access peacock TV with your subscription from us, you would use our website for streaming it. Peacocktv.com is Peacock directly which is another way to subscribe to the service, but not linked to your account with us. Hope this helps clear up confusion there. 

Hi there, @user_xti2tp Thank you so much for your time today. I'm truly sorry for the inconvience this service issue is causing you. Can you make sure you are logging into the Peacock App with the same email that you set up the service with? Have you tried to go through the Xfinity Assistant?-Richard

Apparently the active Peacock account is with one of my email addresses while the another Peacock account with my Comcast.Net email address says there is not an active subscription.  I don't know how to determine or change which account is active through my xfinity cable box.

Hi there, @user_xti2tp Thank you for your reply back! You can go to https://www.peacocktv.com/help/article/how-do-i-update-my-email-address and that will show you how you can change your email address on your Peacock account.-Richard

Thanks for sticking with this for me.  I couldn't change the email address on my Peacock account because there is apparently an existing Peacock account already with that name so basically I have two Peacock accounts.  I went to my cable box, logged out of my "non-comcast account" Peacock account and logged in to the Peacock account that has the same email as my Comcast.Net account.  I tried again to activate the reward but got the same message that says “we’re sorry your account isn’t eligible for this peacock offer.

Thanks so much @user_xti2tp for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look further into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.-Richard