Peacock Premium

I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.

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XfinityJustinM

Official Employee

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530 Messages

25 days ago

Hi @user_e5sxj3, please use the link below to confirm that your peacock premium subscription has been activated with your Xfinity account. Once you have completed that step just let me know what the website shares with you verbatim excluding any personal information.

https://customer.xfinity.com/activate-peacock

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user_e5sxj3

Visitor

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4 Messages

Your Peacock account is already active.

Head over to Peacock to watch today. Enjoy.

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25 days ago

0

XfinityJustinM

Official Employee

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530 Messages

Thank you for confirming, @user_e5sxj3! We are unable to see the email that is linked to the peacock account on our end, have you tested any other emails that could possibly be linked to the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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user_e5sxj3

Visitor

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4 Messages

I used the same email for both my xfinity and peacock login.

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25 days ago

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XfinityJon

Official Employee

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1.1K Messages

Is it a Comcast email address, or a non Comcast email address? I have seen in the past subscriptions linked to a customer's Comcast email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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25 days ago

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user_e5sxj3

Visitor

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4 Messages

It’s a gmail address for both. Never used a Comcast email for login.

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25 days ago

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user_2hmou8

Visitor

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3 Messages

2 hours ago

I am having this same issue. We signed up for the 5 year plan that came with Peacock Premium. Activated Peacock via the link and watched a show or two. When I tried to sign in a few weeks later, I could not sign in to Peacock Premium. Could you resend a link to re-activate Peacock?? Thanks Tom

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Customer Service

user_e5sxj3

Peacock Premium

XfinityJustinM

user_e5sxj3

XfinityJustinM

user_e5sxj3

XfinityJon

user_e5sxj3

user_2hmou8

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