Skip to main content
Jeremy_1016
1st Topic
1st Like

Visitor

 • 

7 Messages

Saturday, May 2nd, 2026 5:40 AM

Peacock Premium subscription not working

Hi there, I posted last January 2026 regarding my free Peacock Premium and it was resolve before, but now it is deactivated again and I don't know why. Can someone help me and verify how long is my free Peacock Premium from Xfinity? Is it just for 3-months. 

Question

 • 

Updated 

47 minutes ago

125

3

0

Oldest First
Selected Oldest First
XfinityMatthew

Official Employee

 • 

2K Messages

3 months ago

Hello @Jeremy_1016 Most Peacock rewards were 1-2 years. So if its only been a few months something else is most likely going on. Are you getting any error messages or is it just saying you don't have a subscription anymore?

4

0

Jeremy_1016

Visitor

 • 

7 Messages

Hi Matthew,

So before with Peacock Premium from Xfinity, I can watch NBA and some other Premium stuff, but recently it required or asking me to upgrade to Peacock Premium which I already have before from Xfinity. When I check my Peacock account, I says I am not subscribed and there is an error saying " Sorry, we're unable to retrieve all your information at the moment." Now when I went to my Xfinity account and tried to activate Peacock Premium again from the link provided, it directs me to Peacock website and get an error "We're sorry, something went wrong on our side. Please try to activate again."

Like

Reply

3 months ago

0

XfinityKei

Official Employee

 • 

2.6K Messages

@Jeremy_1016 I’m sorry to hear you're having an issue with that email. Can you visit  xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password and from there confirm if you see your Peacock subscription or an option to activate? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 months ago

0

Jeremy_1016

Visitor

 • 

7 Messages

I already tried it and I got an error as stated on my last reply. "We're sorry, something went wrong on our side. Please try to activate again."

Like

Reply

3 months ago

0

XfinityVianney

Official Employee

 • 

2.8K Messages

 

Jeremy_1016, If we just got it going a few months ago, it shouldn't have expired. I would, however, need to dive into the account to check for any changes. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 months ago

0

XfinityDemitrius

Official Employee

 • 

2.8K Messages

2 months ago

Thank you for taking the time to reach out regarding the Peacock Premium streaming subscription. I am glad that we were able to collect your information to research the activation concerns. With some work, we were able to get the subscription activated again. Thank you for choosing Xfinity and hope you enjoy the vast amount of content available on the Peacock app @Jeremy_1016. 

0

0

user_19gxan

Visitor

 • 

1 Message

1 hour ago

Not being able to get my Peacock off of Xfinity and keeps rerouting me to nothing

1

0

XfinityAbel

Official Employee

 • 

446 Messages

@user_19gxan, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the Peacock issues. To avoid repeating any steps you may have already taken, can you share what troubleshooting you've done on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

47 minutes ago

0

forum icon

New to the Community?

Start Here