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Jeremy_1016
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Saturday, May 2nd, 2026 5:40 AM

Peacock Premium subscription not working

Hi there, I posted last January 2026 regarding my free Peacock Premium and it was resolve before, but now it is deactivated again and I don't know why. Can someone help me and verify how long is my free Peacock Premium from Xfinity? Is it just for 3-months. 

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24 days ago

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XfinityMatthew

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1 month ago

Hello @Jeremy_1016 Most Peacock rewards were 1-2 years. So if its only been a few months something else is most likely going on. Are you getting any error messages or is it just saying you don't have a subscription anymore?

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Jeremy_1016

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Hi Matthew,

So before with Peacock Premium from Xfinity, I can watch NBA and some other Premium stuff, but recently it required or asking me to upgrade to Peacock Premium which I already have before from Xfinity. When I check my Peacock account, I says I am not subscribed and there is an error saying " Sorry, we're unable to retrieve all your information at the moment." Now when I went to my Xfinity account and tried to activate Peacock Premium again from the link provided, it directs me to Peacock website and get an error "We're sorry, something went wrong on our side. Please try to activate again."

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1 month ago

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XfinityKei

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@Jeremy_1016 I’m sorry to hear you're having an issue with that email. Can you visit  xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password and from there confirm if you see your Peacock subscription or an option to activate? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Jeremy_1016

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I already tried it and I got an error as stated on my last reply. "We're sorry, something went wrong on our side. Please try to activate again."

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1 month ago

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XfinityVianney

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2.7K Messages

 

Jeremy_1016, If we just got it going a few months ago, it shouldn't have expired. I would, however, need to dive into the account to check for any changes. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityDemitrius

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2.7K Messages

24 days ago

Thank you for taking the time to reach out regarding the Peacock Premium streaming subscription. I am glad that we were able to collect your information to research the activation concerns. With some work, we were able to get the subscription activated again. Thank you for choosing Xfinity and hope you enjoy the vast amount of content available on the Peacock app @Jeremy_1016. 

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