Visitor

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1 Message

Monday, February 9th, 2026 3:54 AM

Peacock Premium reward not activating

I am having the common Peacock activation error ('Something unexpected happened') and need a Digital Care representative to help me manually provision my account.

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Expert

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115.9K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2K Messages

2 hours ago

Hello, @user_z0z3wf thank you for reaching out over Xfinity Forums and glad to see our awesome Forum expert @EG bring this to my attention as I do want to help with the Peacock Premium activation concern. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. 

Since you had already sent the direct message, I'll follow up with you to assist with the Peacock Premium activation concern. 

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