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RoshaeG
1st Topic

Visitor

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5 Messages

Wednesday, October 1st, 2025

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Peacock Premium re-activation

I previously moved my service in August. With that, it made me reactivate my Peacock offer. I kept receiving emails to activate my offer but when trying to do so I was met with an error message that Says your account isn’t eligible for this Peacock offer. I have went back and forth with different agents about this issue since obvious with no resolution in sight. I am hoping someone in the rewards department can reset my Peacock offer as it says it has already been claimed in my rewards center. I am sure something can be done on the back end of the rewards center so anyone’s help on this issue will be greatly appreciated 

Question

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Updated 

10 days ago

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XfinityBenny

Official Employee

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1.1K Messages

10 days ago

@RoshaeG Thanks for adding a post and taking us with you to the new home. To make sure your subscription is transferred to the new account, we want to first unlink the old address in your profile. Find the steps here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. That will help in removing the inactive address, and will link your Peacock subscription to the new one. 

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RoshaeG

Visitor

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5 Messages

It says an unexpected error occurred when I try to unlink my old address. An agent also told me today that it shows I unlinked it even though I still see it.

10 days ago

0

RoshaeG

Visitor

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5 Messages

@XfinityBenny​ It says an unexpected error occurred when I try to unlink my old address. An agent also told me today that it shows I unlinked it even though I still see it.

10 days ago

0

XfinityBenny

Official Employee

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1.1K Messages

@RoshaeG  That's good, as long as they see it unlinked we can proceed. Did they have you go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password?

You should see the sub listed there, if you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock.

  1. You’ll reach the Xfinity StreamStore, where you can easily activate and manage your streaming subscriptions.
  2. Click Activate next to Peacock Premium.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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RoshaeG

Visitor

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5 Messages

@XfinityBenny​ Yes, I have been to both. The first one doesn’t show anything I don’t even see peacock listed. When going to the Xfinity.com/activate-peacock I receive a your account isn’t eligible for this peacock offer error. 

10 days ago

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XfinityEmilyB

Official Employee

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2.4K Messages

 

RoshaeG I want to take a closer look at your account and make sure all the billing codes have been applied. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

- XfinityEmilyB

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 days ago

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XfinityJeff

Official Employee

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249 Messages

10 days ago

Thanks again for using the Xfinity forums for your issue @RoshaeG. I am glad we were able to get your Peacock subscription up and running, and in the future if you have any issue, don't hesitate to reach out to us for assistance, and have a great day!

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