Peacock Premium perk redeem from email not working

@XfinityBenny I am happy Xfinity read my post, but that response and that link does not help.  I found that article before making my original post, while googling this seemingly intractable problem.  Did you read step 1 and compare to my post?  Its step 1 says:

"Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.

• Note: If you don’t see your Peacock subscription listed, go to xfinity.com/yoursubscriptions."

Clearly I did not see a Peacock subscription listed, so I went to xfinity.com/yoursubscriptions , as mentioned in my original post.  There was nothing about Peacock Premium there, or at the Xfinity StreamStore link.  I could never do step 3 in your link because there was never any mention of Peacock Premium to activate.

As @user_81f46c mentioned, I'm far from the only one experiencing this.  Other people are posting similar reports on reddit, posts here, etc.  However, I'm posting in an official support forum, laying out all the steps in detail, asking for Xfinity to please make this right.  If fixing your website is not on the table, then you could just grant my account Peacock Premium.  Or at the very least, stop sending me and others emails with offers that are fake.

@XfinityJorge , done.

@user_81f46c

Thanks for reaching out to us. We do apologize for any inconvenience. Can you give us a little more detail on the steps you're going through to try and redeem your Peacock premium offer?

As I already mentioned:  the same exact problem and sequence as @user_qzon3d described above.

This is an extensively documented problem affecting numerous, long-term customers like us:

1) Receive repeated emails about being eligible for Peacock Premium due to Diamond status;

2) Click the link in the email and later follow the protocols listed online, all of which lead to dead ends;

3) Call customer service and listen to aggressive and sometimes hostile up-selling;

4) Try to return to life as a complacent and largely contented customer but then...

5) Receive another round of emails telling me I have something that I can't access.

I'd really like to believe that the Comcast brain trust doesn't intend to gaslight its most loyal customers. But when the company can't or won't fix this despite months of customers describing the same doom loop, it seems intentional.

@user_81f46c

Let's take a deeper look at your account to see if it shows redeemed on our side and see if we can get this resolved for you.

To get started go ahead and send us a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

Done. I will post the results of that conversation in this thread.

I'm having the same problem, emails since March. Going in a loop between activate and stream store. Support just disconnected after 10 minutes.

EDIT: An agent was able to get this resolved for me through chat although it took awhile