Peacock Premium Offer Not Available

No, it is not listed under "My Activity" and it not available as an option for me on the Rewards page that lists the available offers. I went to the Activate Peacock site (https://customer.xfinity.com/activate-peacock) and that is where its giving the message, "We're sorry, your account isn't eligible for this Peacock offer." I am just wondering why it's not on my Rewards page since on the Peacock Premium promotional offers overview site (https://www.xfinity.com/support/articles/peacock-premium-offers) I fall under the eligibility listed as a Diamond tier member with an internet plan. I appreciate any help! Thank you!

I would like to take a look at your tier status on our end to help with getting you more information. I truly appreciate the details you have provided. If you can please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.