Peacock Premium offer for diamond customer was activated but not working

Hello @user_xfpdov.

To redeem your offer from the Xfinity Rewards website:

Log in to your Xfinity Rewards account.
Click Learn More under Get Peacock Premium at no extra cost.
Screenshot. In the upper-left corner it says, Entertainment. Get Peacock Premium at no extra cost. The Learn More button is black and beneath this message.

Click Get This Reward.
Screenshot. On the right-hand side it says, Entertainment. Get Peacock Premium at no extra cost. Below that is information about the Peacock Premium offer and ways to redeem. The Get This Reward button is black and at the very bottom.

Click Done.
Screenshot. On the right-hand side it says, Entertainment. Get Peacock Premium at no extra cost. Below that is information about the Peacock Premium offer and confirmation the offer is being prepared. The Done button is black and at the very bottom.

You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email.

Once the offer is activated, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet. If you’re a new subscriber, you may need to activate your Peacock account.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

What about mine? I did all those steps and my bill breakdown even says I have it for free, but when I log into Peacock, NO PLAN unless I pay????

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hello @user_ozt438! Thanks for taking the time to reach out on our Forums. We appreciate you being a customer with us, and I am sorry to hear about the free Peacock subscription not working on your end. My team would be more than happy to help. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Hello @user_wxjlql. We can get this issue corrected for you. This will require us to look into your account and see what is going on. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_04bf85 Sorry about the experience. We would be happy to help. Please send us a Direct Message with your name and address. We look forward to your message. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

Hello @xonid ! Thanks for sharing that information with the Community! Using the link : www.xfinity.com/activate-peacock Is a great step to try!

clicked on link, got 404 message...

@Lolivings Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you still haven't been able to redeem that Peacock Reward and would like to look into this further for you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

Hello @Marlin444, I totally get the frustration, plus, especially today with the exclusive NFL playoff game. I'd like to review your account for some remote troubleshooting steps we can take. I know our Peacock and Rewards team worked hard to roll out some fixes for the known issues we were having at the rollout, so I'm confident we'll be able to get you taken care of. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

The only thing in the top right of this website for me is my account icon and a message icon that takes me to "conversations"

@Marlin444 , that's odd, can you please try clearing your cache/cookies and checking if you can see a chat icon that says "Direct Message" if you hover over it? 

I'm using the mobile site on a cellphone, there's no way to 'hover" over anything

@Marlin444, Understood, are you able to test any other devices to see if you're having the same issue? Can you please confirm your device is updated and confirm what browser you're using? 

Hello, @user_yhck2t. We appreciate you reaching our team on Forums regarding your Peacock account. We can certainly help and make sure the necessary coding reflects on the account. Comcast and Peacock have been working to improve the activation experience, and we would like you to try the following steps to see if you can access Peacock Premium.

Restart the activation steps from the beginning:

*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ (Please ensure you are signed in to your Xfinity account using the primary user ID.)

*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

*If the banner was clicked, that should route you to the Peacock website to continue activation.

*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00. If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated.

*Go to https://www.peacocktv.com/ and click “Sign In”

*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, or a personal email address. If you have multiple email addresses, please try them all.

*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

Please let us know your results.

@XfinityGabby​ I have tried this(and many other suggestions, which is why I started this thread).  It does not work. I've tried two different emails(one without an active subscription, and one with an active Peacock subscription) it doesn't matter, once I sign into  Peacock from the Activation link, the same thing happens.  I get one of two messages:  for one email, A red banner appears which says we are unable link Peacock to your account. You may already have PEACOCK PREMIUM. Or a red banner which says your account is already linked to another Peacock account.  When I check the account status, there is no option to select 0.00, but I can sign up for 2.99!?!.  Has anyone had any success activating this through instructions provided?

@XfinityGabby​ I did as you suggested. No banner today in the chat assistant. No banner yesterday, last week, last month, ever. I’ll keep my discounted pay plan and stop waiting for a miracle.

 @user_yhck2t, thanks for taking the time to reach out. If you change your mind, or need any help in the future please feel free to reach out and we're happy to help in any way we can. 

State Department of Consumer Protection.

Hello user_8pn2m9

Happy to help. Can you try these steps and let me know if you were able to activate Peacock Premium?

1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid. 

After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:

1. Visit https://www.peacocktv.com/ and click “Sign In” 
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having not being able to redeem your Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@user_vqh9fj My team can help you with your Peacock issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

It’s impossible. Been at it since July. Numerous calls and visits to Xfinity. They finally got so tired of me they gave me a credit on my bill for a year of Peacock.