Peacock Premium Member Benefit Account not eligible for Peacock offer

The offer redeemed but I didn't receive any email and it has been a couple days.

When I try going to https://www.xfinity.com/activate-peacock while logged in with my Xfinity account I get this error

"We're sorry, your account isn't eligible for this Peacock offer"

@user_008egn I appreciate the update that the reward has been redeemed, and based on the time frame of redemption the email should have been received. 

- Have you checked your spam/junk mail folder, communications end up there at times?

Thank you for letting me know where you attempted the Peacock activation. Can you go this site and see if you have an activation message: https://www.xfinity.com/yoursubscriptions 

Yes I have checked spam/junk and no mail is there. I have recently received emails from Xfinity in my inbox.

when I go to there is no activation message on that page. This is what I see

@user_008egn thanks for answering all the questions and checking the additional activation site to see if it was available there for activation. I was hoping to hear you could activate at the other website, but since it isn't an option there. 

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_008egn I appreciate sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue with the Xfinity Membership Peacock concern.