Peacock Premium Benefit Error

@XfinityJeniece​ No I don’t think I did. I’m trying to use the same email for both my Xfinity and peacock

For our long term customers that previously had Peacock included with our service, it may auto-activate, @MarquesP13. Have you tried to log into Peacock with your email address(es)? If you have a Comcast.net email I recommend trying to log in to Peacock with that. If you are able to log in, you can then change the email to what you prefer to use with Peacock instead. 

If you tried that already, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….