Visitor
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1 Message
Peacock Premium Activation 90-day Window Missed
Hi, I'm currently an Xfinity Platinum member, and Peacock Premium is included as one of my membership benefits. Unfortunately, I was unaware that there was a 90-day activation window and missed the deadline.
Peacock Premium is still listed as a benefit of my current Platinum membership, so I'm hoping the Peacock entitlement can be restored to my account so I can activate it.
I've tried resolving this through the Xfinity Assistant but haven't been able to reach anyone who can address the issue. Could you please submit a ticket to the Advanced Repair Team, or otherwise have the Peacock entitlement re-provisioned on my account?
XfinityAirelle
Official Employee
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3.4K Messages
1 hour ago
Hi there! Thanks for reaching out and explaining what happened. We can understand why this would be confusing, especially when Peacock Premium is still showing as an included Platinum benefit on your account.
We’d be happy to take a closer look at the Rewards benefit and see whether the Peacock entitlement is still available to be activated or if it needs to be re-provisioned. Since this is account-specific, we’ll need to securely access the account first so we can confirm the current benefit status and determine the appropriate next step.
Once we review it, if the entitlement is missing or not provisioning correctly, we can make sure the proper repair request is submitted rather than sending you back through the same troubleshooting steps you’ve already tried.
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