Visitor
•
6 Messages
Peacock - I never received any notification that Peacock Premium was ending 6/26
So, when did the notifications go out that free access to Peacock Premium was ending on 6/26? I have searched through all of my emails and did not find one stating this change. Not only am I dealing with transfer-of-service issues, but now this? Comcast, you have to do better! You obviously have the right to modify your offerings, but I expect better communication of these modifications. You don't have a problem increasing my bill, but you can't communicate that you are ending this service? Not a happy, satisfied customer!
XfinityPeterH
Official Employee
•
2K Messages
2 years ago
Hello @GA_Frustrated and thank you for your post. I would be feeling pretty frustrated if I was in your shoes too. That is never something we want you to deal with especially during a move. Emails started to be sent out on June 8th. Please let us know if you require additional support as we are always here to help you!
0
0
user_f5267b
Visitor
•
7 Messages
2 years ago
Did you look on your bills? They put the notification about changes to Peacock on the bills. It started back at least a few months before.
0
GA_Frustrated
Visitor
•
6 Messages
2 years ago
I see that the notification is on the bills. My frustration is not about the Peacock change but the inconsistency in the communication. I have received numerous emails about switching to Xfinity mobile or upgrading my internet. Still, an email about the Peacock change appears to not rise to the level of immediate and repeated communication as adding or upgrading services. So the communication inconsistency further demonstrates process issues after all the problems I have had with my billing and services during and after my move.
1
0