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TmenzZ
1st Topic

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4 Messages

Friday, July 4th, 2025 4:29 AM

peacock - changed address and lost my peacock premium

I recently moved places, my internet is working which is great but I've lost my peacock premium... Any ideas what do to?

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Updated 

16 hours ago

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XfinityAlyssaA

Official Employee

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2K Messages

22 hours ago

Good evening @TmenzZ and thank you for reaching out on our Forums with our Peacock subscription concerns, we appreciate it. Are you receiving any error codes or messages when trying to log in to Peacock? May I also ask if you were receiving it through rewards or your gigabit/gig extra internet plan? 

 

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TmenzZ

Visitor

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4 Messages

I received the peacock premium through gigabit internet. A chat was created with the xfinity team but it longer pops up after 45 minutes of no answer. I am getting an error stating my xfinity account is linked to another peacock account but I don't have any other.

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22 hours ago

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XfinityAlyssaA

Official Employee

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2K Messages

Gotcha, thank you for letting us know that you receive it through gigabit and confirming the error message you are receiving @TmenzZ. Can you confirm that you're logged out of Peacock with your old Xfinity-linked email and then, go to xfinity.com/activate-peacock while logged into your new Xfinity account?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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TmenzZ

Visitor

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4 Messages

I'm not sure I understand what you're saying? I only have one peacock account and one xfinity account and they're linked...

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22 hours ago

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XfinityAlyssaA

Official Employee

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2K Messages

My apologies if I wasn't more clear @TmenzZ. And actually, let me take a step back, have you unlinked your XFINITY accounts? You can unlink accounts here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Can you also confirm your account is not past due?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

22 hours ago

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TmenzZ

Visitor

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4 Messages

when trying to unlink my old address it is giving me an error message stating "something unexpected happened, try again"

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22 hours ago

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